First Orders: Shipped UPS C.O.D. or Proforma only.
Handling: A 5% handling charge will be added to all boxes shipped.
Shipping costs are additional.
Delivery: Work is shipped a minimum of 6 weeks after order. Special
orders are 12 weeks minimum and an extra 20% with a 50% deposit.
Damages: Work that has arrive damaged will be replaced as soon as
possible. It is the responsibility of the buyer to notify Totally Blown
Glassworks as well as your UPS agent within 10 working days of receipt. All
packages are carefully packed and insured by the shipper. UPS regulations
require insurance claims to be inspected exactly as found, so please save all
cartons and packing material.
Returns: Wholesale - In the event that work by Totally Blown
Glassworks does not sell within one year we will gladly exchange one piece per
gallery, limited to one piece per year. All shipping costs are the buyers
responsibility.
Accounts: Open accounts will be offered after the first year at the
complete discretion of Totally Blown Glassworks. Account payments are are due
on a net 30 basis. A 25.00 late fee will be charged every 30 days for any
balance carried over.
Quality Control: Totally Blown Glassworks strives for perfection, but
hangovers, tool marks, small bubbles, color variations and striations are all
indicative of handblown glass. Because of the handcraft process, there may be
slight variations in size. Soda lime glass is not dishwasher or microwave safe,
or ovenproof.
Cancellations: All cancellations less than 60 days prior to shipment
will be charged a 10% restock fee. Less than 30 days will be charged a 20%
restock fee.
Minimum Order: There is a $300.00 minimum order per ship
date.
